AV Projects
Regarding Zoom-related requests

All Zoom-related requests must be raised at https://support.zoom.com. If a hardware fault has been identified by the support agent, please raise a 'General Hardware Support' issue below, and include the Zoom support ticket reference number in the body of your request.
For more details on these changes, please see here.

  1. AV Projects
  2. AV Projects Support

AV Projects Support

Use this portal to raise new, or check existing support requests.

  • General Hardware Support

    Used for hardware-related faults for equipment supplied and installed by AV Projects.

  • Other Support

    Experiencing any other issues with Zoom? Click here.

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